Refund Policy

Opone (opone.ai) is an online subscription service for AI video creation. Both subscriptions and credits are digital services delivered instantly, so please confirm a plan fits your needs before purchasing. This policy explains how refunds and credits are handled in each situation.

1. Subscriptions & cancellation

You can cancel anytime from your account. After cancellation you keep access through the end of the current paid period and are no longer billed. Subscriptions can be cancelled at any time, but a billing period already started is non-refundable and not prorated unless required by applicable law.

2. Monthly & annual billing

Monthly plans are billed each month. Annual plans (~20% off) are paid once upfront for the full year, but credits are still delivered monthly — the same monthly allotment refreshes each month; the full year of credits is not granted up front. Either way, cancelling lets you keep access until the end of the current period.

3. Plan changes

Monthly plans can be changed anytime: the new plan takes effect immediately and the old one stops renewing at the end of its paid period.

Annual plans cannot be switched mid-term (no upgrade, downgrade, or change to monthly during the paid year). You may change at renewal, or cancel (using it through the period end) and re-subscribe afterward. If you need more credits during the year, you can buy a one-time top-up pack (delivered instantly, valid for 12 months from purchase) at any time. This limit exists so prepaid annual value is not forfeited by a mid-term switch.

4. How credits work

Your account holds two kinds of credits:

• Subscription credits — granted monthly with your plan to run AI generations. They reset each month; unused credits do not roll over.
• Top-up packs — one-time purchased credits that are valid for 12 months from purchase and are not cleared by the monthly reset; they stack on top of your subscription credits. Packs purchased before July 8, 2026 remain permanently valid as originally promised and are not affected by this change.

All credits are for use within the Opone service and are not redeemable for cash.

5. Automatic credit return for failed generations

If a generation fails or times out, the credits it consumed are automatically returned to your balance; cancelling a generation before it starts processing returns its credits too — the process is automatic and idempotent, so you usually don't need to contact support. You can see the return in your points history.

6. Billing errors & duplicate charges

For duplicate charges, incorrect amounts, or other billing errors, contact us within 14 days of the charge with your order details. We will investigate and refund verified billing errors.

7. Payments & tax (merchant of record)

Our payments are processed by Waffo as the merchant of record, which collects payment, remits applicable taxes, and issues receipts; eligible refunds are also executed through its process. The merchant of record may issue refunds outside the policy above where needed to prevent fraud or to comply with law.

8. How to request a refund

Email support@opone.ai with your account email, the order ID / charge date, and a description of the issue. We typically respond and process eligible requests within 5 business days.

9. Chargebacks

Please contact us before initiating a bank chargeback — most issues are resolved faster through support. We reserve the right to review and dispute chargebacks on orders already addressed by an automatic credit return or by our support team.

10. Changes to this policy

We may update this policy from time to time; updates are posted here with a revised date. Questions? Contact support@opone.ai.